Privacy Policy

Effective Date: 10/6/2025
Website: www.myartfrequency.com

MyArtFrequency (“Company,” “we,” “our,” or “us”) values your trust. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website or make purchases (including art products, sip-and-paint events, and related services). By using our website, you agree to the terms of this Policy.

1. Information We Collect

When you interact with our website, we may collect:

  • Personal Information You Provide:

    • Name, email address, phone number

    • Billing address and shipping address (if applicable)

    • Payment details (processed securely through third-party providers; we never store your full credit/debit card details)

  • Order Information:

    • Products or event tickets purchased

    • Order history (retained for 3 months in our system)

  • Technical Information:

    • Browser type, device information, IP address

    • Cookies and similar technologies (to enhance site performance)

2. Payment Processing

We accept PayPal, Venmo, and credit/debit cards.

  • Payments are processed securely through third-party payment gateways.

  • MyArtFrequency never stores or retains full credit/debit card details.

  • Limited order data (excluding payment card numbers) is retained for 3 months to manage transactions, disputes, and customer support.

3. How We Use Your Information

We use collected information to:

  • Process and fulfill your orders or event bookings

  • Communicate order confirmations, cancellations, and event details

  • Improve website functionality and customer experience

  • Comply with legal obligations (e.g., accounting, tax purposes)

  • Resolve disputes or inquiries

4. Sharing of Information

We do not sell or rent your personal information. We may share information only when necessary to:

  • Complete transactions through payment providers (PayPal, Venmo, banks)

  • Comply with legal requests, subpoenas, or applicable regulations

  • Protect against fraud, unauthorized transactions, and potential misuse of our services

5. Refunds, Cancellations, and Disputes

  • Event tickets and art sales are subject to our posted cancellation/refund policy at the time of purchase.

  • Disputes regarding payments must first be addressed directly with MyArtFrequency by contacting [Insert Contact Email].

  • If unresolved, you may escalate through your payment provider (PayPal, Venmo, or your card issuer).

  • We reserve the right to review, deny, or approve refund requests based on the terms presented at checkout.

6. Data Retention

  • Order details are retained for 3 months for support and dispute resolution.

  • Payment card details are never stored on our systems.

  • Email correspondence may be retained longer for business and compliance purposes.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access, correct, or delete your personal information

  • Withdraw consent for marketing communications

  • Request a copy of your data we maintain

Requests can be made by emailing contact@myartfrequency.com.

8. Security Measures

We use industry-standard security practices to protect your data, including SSL encryption on transactions. However, no system is 100% secure, and we cannot guarantee absolute protection.

9. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites and encourage you to review their policies.

10. Updates to this Policy

We may update this Privacy Policy at any time to reflect changes in business, law, or technology. The “Effective Date” will be updated accordingly. Continued use of the site after changes indicates acceptance.

11. Contact Information

For questions, concerns, or disputes regarding this Privacy Policy, please contact us at:

MyArtFrequency
Email: contact@myartfrequency.com

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